📑 Policies – sithimy.com
Last updated: 17 Sept 2025
Welcome to sithimy.com. Below are our core policies that govern your experience when shopping with us. Please read them carefully.
🚚 Shipping Policy
At SITHIMY, we offer domestic and international shipping with transparent handling times, delivery options, and support based on your location.
Shipping Region Estimated Delivery Time
- Europe 5 – 10 business days
- Asia 6 – 12 business days
- North America 4 – 8 business days
Shipping Fees
Free shipping is available for eligible orders based on your region and order value.
Shipping fees are calculated at checkout based on the delivery address and chosen shipping method.
International Delivery
We ship to over 40 countries.
Customs fees or taxes (if any) are the responsibility by us
🔁 Return & Refund Policy
We accept returns within 14 days of receiving your order, provided the items meet our return conditions.
Free Returns
Return shipping is free if:
The item is defective or incorrect.
The item is damaged during shipping.
Paid Returns
Customer is responsible for return shipping if:
You changed your mind or ordered the wrong item.
The item is not defective.
Refunds
Refunds are issued to the original payment method within 5–7 business days after inspection.
Initial shipping fees are non-refundable and 10% value (unless the fault is ours).
Refunds in non-local currencies are converted based on the exchange rate at the time of refund, determined by your payment provider.
🔐 Privacy Policy
Your privacy matters to us. We collect only the information necessary to process orders and improve your experience.
Data We Collect
Name, contact info, shipping address, payment details
Cookies and usage data (for analytics and personalization)
How We Use It
To process and deliver your orders
To provide customer support
To improve website functionality and marketing
Data Protection
Your data is protected under GDPR and CCPA regulations.
We do not sell or share your personal information without consent.
You may request to view, modify, or delete your personal data at any time.
📞 Need Help?
Email: cs@sithimy.com
Hotline: +1 714 702 5709
Live Chat: Available at sithimy.com
Contact: sithimy.com/contact
🔗 Quick Links